Service / Quality Control

We advise that before and after each fishing trip the material is checked. Always make sure that your reels are rotating normally and do not make any noise or malfunction before using or storing them indefinitely, and in the case of rods, check that they are fitting perfectly and that the respective guides are in good condition. Using equipment without it working properly is one of the reasons that leads to more reel breakdowns and breakages in the case of rods.

After each fishing trip, it is also essential that you clean your equipment properly, ensuring that elements such as salt, sand, silt and dirt do not damage your equipment. We recommend that you clean the equipment with a soft cloth without straining it until it is completely free of these elements. You can also use cold water if necessary, without submerging the reel in order to prevent water from penetrating into it. Salt is a very aggressive material that corrodes fishing gear. Even the lines must be removed and lubricated frequently to prevent salt from accumulating inside. They must lubricate the moving parts of the reel where the most salt and sand accumulate, thus avoiding wear and tear and consequent breakdowns. We advise the use of specific products for this purpose, which should be recommended by partner stores or by VEGA.

In the case of rods, in situations of glued elements, never use excess force to separate them, or use sprays for their interior, as they can result in the opposite effect.

We advise you to always have two inner tube strips in your possession. In this way, in case of elements that cannot be separated from the natural form, you should use these strips and rotate your hands in opposite directions over the elements. The overwhelming majority of the time this method solves. If you don’t solve it, we recommend that you take the cane to a store as there are other ways to try to remove the elements without damaging them and professionals in the area know how to help you.

The material must be stored responsibly, preferably inside bags or sacks that guarantee its safety in the event of a fall and never exposed to the sun or extreme temperatures.

Due to the technology, specificity and complexity of modern fishing equipment, we do not recommend that you maintain the inside of your reel.

It is important to periodically carry out proper maintenance on your equipment inside, in order to ensure the extension of its lifespan, and this is vital in case your reel has been submerged in salt water, in which case urgent maintenance is needed in order to avoid corrosion of its interior and consequent breakdown.

If your reel needs more specific and technical maintenance or repair, we recommend contacting one of the partner stores or even VEGA in order to avoid damaging your equipment or to ensure that it is properly reassembled.

The Warranty of VEGA products encompasses the legal means in force, in accordance with the legal determination of the EU. However, each case will be evaluated individually by our experts in the field. We advise you to always keep the purchase receipts (you can photograph the receipt and save it in a folder on the mobile phone or computer) of the equipment as they are important in case of any malfunction to trigger the warranty.

VEGA repairs or replaces, free of charge, any equipment that has a manufacturing defect or that has defective parts. This warranty is only valid for the original owner. In the event of a breakdown, once the equipment is received, our technicians inspect it to identify the problem and, if it is determined that it is a manufacturing defect, we take over the repair and eventual exchange (each case will be evaluated individually) and send it back free of charge. If the damage is deemed not eligible for warranty, we will contact the customer through the partner store, to provide a price estimate before commencing any repair.

In general, warranty cases are not considered when there are:

• Missing parts/elements
• Accidents/Falls
• Misuse
• Corrosion damage due to the intrusion of salt water or other corrosive elements- If the product has been used for commercial or rental purposes
• Negligence or damage caused by unauthorized alterations (e.g. upgrading bearings or removing sprocket parts), abuse or incorrect (dis)assembly by an unauthorized technician;
• Wear of elements or dowels (rods) or parts such as bearings, casters, gears, handles (sprockets).

In terms of warranty, it is important that you follow these instructions: Deliver the equipment preferably inside its original box/bag and explain to the partner store the problem that the reel presents in the most detailed way possible, always leaving proof of purchase, name and contact…

Regardless of these legal considerations, VEGA will analyze each case in detail in order to proceed fairly for the customer, depending on the situation presented, always seeking to ensure their satisfaction.